Refund policy

We want you to be happy with your order. This policy sits alongside your legal rights, it does not replace them.

Our 30-day promise

You can return any order within 30 days of delivery for a full refund of the item price. You do not need to give a reason. The reader must come back complete and in a condition we could reasonably resell — you are welcome to have opened the box and used it. You can keep the sticker sheets either way.

Your statutory right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you also have a legal right to cancel within 14 days of the day after you receive your order, for any reason. To cancel, email trylemora@gmail.com with your order number, or send any other clear written statement. You then have 14 days from telling us to send the goods back.

Where you cancel under these Regulations we will refund the item price and the cost of standard outbound delivery within 14 days of receiving the goods back, or of you providing proof of postage, whichever is sooner. We may reduce the refund to reflect any loss in value caused by handling beyond what is necessary to establish the nature and function of the product.

If something is faulty

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If your reader is faulty you have a 30-day right to reject for a full refund. After 30 days, and within six months, we will repair or replace it; if that is not possible you may be entitled to a refund. Faulty items are returned at our cost.

How to return

  1. Email trylemora@gmail.com with your order number, and tell us whether the item is faulty.
  2. We will reply within one working day with the returns address and instructions.
  3. Pack the reader securely. For change-of-mind returns you pay the return postage; for faulty items we cover it.
  4. We recommend a tracked service. Until we receive it, the parcel is your responsibility.

Refunds go back to the original payment method. Your bank may take a further 3–5 working days to show it.

Exceptions

We cannot refund items damaged through misuse, or returned without their reader. Nothing in this policy affects your statutory rights.